Abstract

Background: Yemeni patients, faced with limited healthcare infrastructure at home, increasingly seek treatment abroad, particularly in India.

Objective: To evaluate the satisfaction rates of Yemeni patients with the services offered by the Yemeni Medical Attaché in Mumbai.

Materials and Methods: The type of the study is a descriptive research, which targeted Yemeni patients who engaged with the Yemeni Medical Attaché services in Mumbai between January 2022 and December 2024. A simple random sampling technique was employed. A total of 300 patients participated in this study. The data collection tool was a structured questionnaire.

Data were analyzed using SPSS version 22. Descriptive statistics (means, percentages) summarized patient satisfaction levels. Inferential statistics (Chi-square test, ANOVA) examined associations between demographic factors and satisfaction levels. P-value < 0.05 was considered as statistically significant.

Results: During the three years, study period, 300 patients randomly selected for this study. There were (61.3%) males and (38.7%) females. The mean age of the patients was (42.12 ± 13.8) years, range (18– 70) years. The age group 18 – 39 years represented the higher number of study patients (46.0%). Patients with cardiac conditions represented the higher number of patients (65%). Patients’ satisfaction related to administrative assistance was predominant and found (80.5%) patients. The satisfaction related to communication and follow-up found in (70.4%) patients. Patients’ satisfaction was found with highest percentage in female patients with (76.7%) and by male patients were in (72.8%) (p > 0.05). The satisfaction rate by the age group 18 – 39 years old was more frequently observed with (36.3%) patients, followed by the age group 40 – 59 years old with (22.0%). The difference between values is statistically highly significant (p = 0.000).

 Conclusion: While the Yemeni Medical Attaché in Mumbai demonstrates a generally positive performance, targeted efforts to improve transparency and emergency handling are recommended. Periodic assessments are essential to sustain and enhance patient satisfaction.